Effective Date: 28 March 2026
Website: https://cartloomhub.com/
Contact Email: info@cartloomhub.com
1. Overview
At CartLoomHub, we strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.
By placing an order on our website, you agree to this policy.
2. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrectly delivered
- The request is raised within 48 hours of delivery
- The product is unused and in its original packaging
3. Non-Returnable Items
We do not accept returns for:
- Used or worn products
- Items damaged after delivery due to misuse
- Products without original packaging
- Certain items marked as non-returnable on the product page
4. Return Process
To initiate a return:
- Email us at info@cartloomhub.com
- Provide:
- Order ID
- Product details
- Clear images/videos showing the issue
Once approved:
- We will arrange a pickup or guide you on return shipping
- Do not ship products without confirmation
5. Refund Policy
Refunds are processed under the following conditions:
a. Eligible Cases
- Damaged or defective product
- Wrong product delivered
- Order cancelled by us
b. Refund Timeline
- Refunds are initiated within 5–7 business days after approval
- The time for credit depends on your payment method/provider
6. Replacement Policy
- We may offer a replacement instead of a refund where applicable
- Replacement depends on product availability
7. Cancellation Policy
- Orders can be cancelled before they are shipped
- Once shipped, cancellation is not possible
8. Failed Delivery / RTO (Return to Origin)
If an order is returned due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
We reserve the right to:
- Deduct shipping charges from the refund, or
- Re-dispatch the order after additional shipping payment
9. Refund Method
- Refunds will be issued to the original payment method
- In case of Cash on Delivery (if applicable), refund may be processed via:
- Bank transfer
- Store credit
10. Important Notes
- We reserve the right to inspect returned products before approving refunds
- Refunds may be rejected if the product does not meet return conditions
11. Contact Us
For any return or refund queries:
Email: info@cartloomhub.com
Website: https://cartloomhub.com/
Optional (Conversion Optimization Tip)
If you want higher trust & conversions later, you can add:
- “7-day easy returns” (if your margins allow)
- “No questions asked replacement” for select products
